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Customer Experience 101

In recent years, the concept of "customer experience" has gone from something that was limited to a (sometimes short-staffed) customer service team to the forefront of every business decision for leading companies around the world.

Think: Kelly Kapoor from The Office

Today, customer experience is everything.

It has the power to make or break a business faster than ever before, and the ones doing it well are using customer experience to drive all major business and marketing decisions.

Being customer centric means having the end-user as the focus for every business decision. This applies across the entire customer journey; successful businesses today understand the value in providing the best possible experience every step of the way.

Why is this important?

  • Understanding the customer ensures business decisions are tied to customer interests.
  • Learn from valuable and often unexpected insights that come from listening to a wide range of customers and potential customers.

How is it...

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Industry Spotlight: Young, Wild + Friedman

Industry Spotlight, by Faryn Maya Seiden 

Who They Are: Young, Wild & Friedman is a family-owned business that creates sensory kits and activities for kids. The brand started as a blog in 2017 by Julie Friedman, inspired by her research into the benefits of sensory play to help calm anxiety and encourage language development for one of her children. Today she can hardly keep the kits in stock, and has built a loyal customer base of monthly kit subscribers and fans.
 
What They Do: The brand has grown organically, building a loyal following through Julie's blog and Instagram. Her early content showcased the creative activities and crafts she did with her kids, and eventually her own kits once she launched her business. Her business strategy is to launch a new themed kit each month, giving customers the option to “subscribe and save” through a monthly membership plan.
 
Why We Love It: This small business keeps their digital marketing simple,...
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Marketers’ Advice on Operating in a Crisis featuring Margaret Brown

Our founder and CEO was invited to contribute to a collective conversation on responding to the current cultural climate as a business owner. While there is no "one size fits all" solution, we saw several themes emerge around topics such as sensitivity, timing and authenticity.

My best advice for small business owners is to not retreat. Although we need to be mindful and strategic to what we say and don’t say during these unprecedented times. The truth is, your audience still needs your product and service. Maybe the message changes slightly (maybe it doesn’t). Continue to innovate for your business, your clients, your employees, and the community you serve. – Margaret Brown, CEO + Founder of SocializeLA.com

Read on for advice from marketing and business development leaders on effective marketing efforts in the current cultural climate of COVID-19 and international Black Lives Matter protests. > https://itsbossible.com/direct-from-the-source/...

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Marketing During COVID-19

The State of Digital Marketing in the New Normal

We are all facing a host of new and unique challenges, both personal and professionally, as we adjust to the “new normal” of life at home. From a digital marketing perspective, businesses can actually think of this time as an opportunity to connect with customers in new and meaningful ways.

Today, winning brands are focused on providing comfort & utility during this time of fear & uncertainty.

If necessity is the mother of invention, then we should see a wide range of innovation and customer-centric solutions coming out from this unprecedented time. We have been cut off from the majority of our everyday rituals and conveniences on a massive scale, as every sector of public and private life has been disrupted by this global health crisis. Through it all, people are more connected than ever through technology and social media.

So where do small businesses go from here?

Some guidance from our perspective:

...
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Industry Spotlight: Love Opens Windows by House of Noa

Industry Spotlight by Faryn Maya Seiden

We are excited to introduce “Industry Spotlight” -- an educational and inspirational series highlighting small businesses from across all industries who are Flexing THEIR Influence. Enjoy!

Who They Are: The House of Noa produces beautiful and functional floor mats for play, kitchen and everyday. Founded by a mom in 2016 and run by a team of her friends, the brand has grown quickly and built a loyal following among their target audience.
 
What They Did: In response to COVID-19 the team created the “Love Opens Windows” fundraising campaign to support NYC hospitals. The #loveopenswindows campaign features hand-illustrated merchandise by the House of Noa designer, Sophia Vincent Guy.
 
Why We Love It: The campaign is unique and credible coming from the House of Noa, leveraging their in-house designer and extending the aesthetic from the main product line in a new and creative way. The proposition is simple: for...
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#FlexYourInfluence Coffee Talk

 

#FlexYourInfluence Coffee Talk! With Margaret Brown and Faryn Maya Seiden

Today's episode topic: Meet Faryn, and Marketing in the time of COVID.

Join the #FlexYourInfluence Community http://bit.ly/2FrYkec

Or Join our FREE Facebook Group: https://www.facebook.com/groups/flexyourinfluence/

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Why I NAWBO

(My very first NAWBO event!) 

In 2012 I learned about NAWBO through a friend at my gym. She invited me to an event in Pasadena,CA and my life as a business owner changed FOREVER.

One of the first game changers was meeting Deb Snyder, who at the time was the membership chair for the LA chapter. (Now is the VP of membership for NAWBO National).  Deb, gave me some great advice, she said “After you join, GET INVOLVED.” With her guidance and introductions I quickly joined the membership committee.


I didn’t know much at all about NAWBO and felt like I didn't have much to add to the conversation.  Looking back, although I didn’t say anything - it was valuable to have another person in the room. Someone who was learning and later would be willing to move the NAWBO mission forward. 

Shortly after I joined I received an email advertising the Women’s Business Conference hosted by NAWBO in Miami.  Many of you have heard my NAWBO...

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Planners, Planning + Plans!

Uncategorized Dec 31, 2019
 

Talking planners, planning and plans! Happy New Year!

Planners used:

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New Year, New Decade - it's HERE

events Oct 01, 2019
 

THE DETAILS

REGISTER HERE

New Year, New Decade. Means a fresh start and opportunities galore! Shake up your marketing with new strategies and ideas to earn new business.

After 10 years in business, helping 1000's of business owners and marketers I've learn something…

 
...not all marketing plans are created equal. Sorry, but there is no one-size-fits-all method to success. But there are main components that EVERY business should have, business of ALL sizes.
 
The top 3 challenges facing MANY businesses:
  • Lack of time
  • Lack of knowing where to start
  • Lack of knowing what to say
 
After this challenge you'll have a better handle on at least two of those. Finding and making the time is always a harder nut to crack.
 
Sometimes we think we have to do everything in order to be successful online, but what if I promised you that you could start with 1 or 2 components and build on those successes, FIRST.**
 
**This would mean less...
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