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Customer Experience 101

In recent years, the concept of "customer experience" has gone from something that was limited to a (sometimes short-staffed) customer service team to the forefront of every business decision for leading companies around the world.

Think: Kelly Kapoor from The Office

Today, customer experience is everything.

It has the power to make or break a business faster than ever before, and the ones doing it well are using customer experience to drive all major business and marketing decisions.

Being customer centric means having the end-user as the focus for every business decision. This applies across the entire customer journey; successful businesses today understand the value in providing the best possible experience every step of the way.

Why is this important?

  • Understanding the customer ensures business decisions are tied to customer interests.
  • Learn from valuable and often unexpected insights that come from listening to a wide range of customers and potential customers.

How is it...

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Calm the Chaos - with Lisa Pepper Satkin!

resources May 17, 2018

DOWNLOAD the 7 -Steps Here! Receive your FREE 7-step process which will help you calm the chaos in your life! Implement these steps today. 

Lisa is a trusted resource and has  been a friend of SocializeLA.  She continues to help business owners, executives, and professionals clear their path to reach new heights. 

A VALUABLE TOOL FOR YOU!

Lisa will share with you this fantastic tool she teaches to help people understand what is getting in their way.

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